Privacy policy
Who We Are
Municipal Parking Services (MPS) designs, engineers, manufactures and assembles the Sentry smart city platform. The platform includes, meters, kiosks, enforcement applications, mobile payment applications and no parking zone enforcement devices known as SafetyStick™ and SolarStick™. The MPS headquarters in is Austin TX with offices in Minneapolis MN and a subsidiary in Canada.
MPS is committed to data privacy and data security.
If you have a privacy question or need to request additional information, you may contact the MPS privacy team at any time privacy@mpspark.com. We appreciate the opportunity to address your questions and concerns.
Our privacy commitment to you includes ensuring the accuracy, confidentiality, and security of your personal data and allowing you to request access, to correct, or to erase your personal data.
Your Data Rights
You have six basic rights under privacy and data protection laws related to the data we process about you. You do not have to pay a fee, and we will aim to respond to your request within 30 days. We will honor the requests you make related to your rights as the law allows, which means in some cases there may be legal or other official reasons that we may not be able to address the specific request you make related to your rights.
You may:
Request access to the personal information we process about you;
Request that we correct inaccurate or incomplete personal information about you;
Request deletion of personal information about you;
Request restrictions, temporarily and/or permanently, on our processing of some or all personal information about you;
Request transfer of personal information to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated;
Opt-out or object to our use of personal information about you where our use is based on your consent or our legitimate interests.
Data
Types of Data and Collection Methods
When you request information, subscribe for a service, use any of our products, register as a user for our services and mobile applications, respond to an online survey, or otherwise actively send us data; we only collect the data which is necessary to make use of that service or application.
Children’s Privacy Notice
All MPS products and applications (services) are intended for adults. We do not intentionally or knowingly collect, personally-identifiable information from children under the age of 16 and we request that individuals under the age of 16 not submit any personally identifiable information to our services. If you become aware that a child has provided us with personally identifiable information, please contact MPS at privacy@mpspark.com to allow us to remove any and all information relating to that child.
What Data Do We Collect?
MPS collects data only as needed to use our services We adhere all local and state rules and regulations as directed by our clients e.g. cities, towns and universities. You provide some of this information directly when you create an account, use our services, or when you contact us. Some of that information includes:
Your name
Email address
Vehicle license plate
Password
Transaction data
You may also provide information to obtain enhanced services from us such as:
Your location
Communication preferences
We also collect specific data indirectly when you use our services. This data includes:
IP address and information about the device you use to access the Services
Name and version of the service you are using
Tracking your session to provide a continuity of experience
Processing of Data / Use of Data:
We use data for the following purposes:
To ensure the security and privacy of our services;
To adhere to contractual obligations with our customers and users;
To provide you with the necessary functionality with any of our services;
To send you notifications for our services;
To facilitate, process, and keep record of transactions made with our services;
To send you payment receipts and notices when a service has been used;
To respond to your requests such as; a request for information;
To administer, protect and improve our site and our systems;
To identify service problems;
To compile aggregated and anonymized statistics about service usage;
To improve our products and services and other internal business purposes;
To inform you about our products and services;
To comply with applicable laws as defined by your country of residence;
To perform other activities and fulfill requests with your consent;
Where We Store and Process Data
MPS stores and processes data in the United States of America for US based municipalities. MPS stores and processes data in Canada for Canadian based municipalities. The length of time the data is stored is in direct compliance with the data retention policies of the municipality the data was generated in.
We may transfer personal information to countries that have privacy laws that have been recognized by the country from which the data are transferred as providing similar protections for the data.
We may enter into written agreements with recipients that require them to provide the same level of protection for the data.
We may rely on other transfer mechanisms approved by authorities in the country from which the data are transferred.
Disclosures of Personal Information
At MPS, we only share personal information in ways that we tell you about. We do not sell or rent personal information to third parties and we do not share personal information with third parties that are not owned by us or under our control or direction except as described in this Policy. We freely share your information within the MPS of companies. We also share your information with agents and service providers who use the data only on our behalf and for our purposes under confidentiality agreements. We may share your information as required by law, in the interest of public safety, or in the interest or protecting or exercising our or others’ legal rights, e.g., without limitation, in connection with requests from law enforcement officials and in connection with court proceedings.
Keeping and Securing Your Data
We will keep personal information about you for as long as we provide services to you, or as long as we are addressing a concern, question, complaint, or request you have made to us, as applicable to our interactions with you. If we have a contract or other agreement with you, we will follow the retention obligations of that agreement.
We may keep data longer if we have a legal obligation to keep it or to maintain necessary records for legal, financial, compliance, or other reporting obligations, and to enforce our rights and agreements. We also may keep data about you for statistical analysis or research purposes.
We take appropriate security measures to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information, and will restore the availability and access to data in a timely manner in the event of a physical or technical incident.
Transmissions over the Internet are never 100% secure or error-free. However, we take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. It is your responsibility to safeguard any password and User ID you use to access the site and to notify us through privacy@mpspark.com if you ever suspect that this password or User ID has been compromised. You are solely responsible for any unauthorized use of the site conducted via your password and User ID.
Please feel free to contact us with any comments, questions, complaints or suggestions you might have regarding the information practices described in this statement.
You may contact us electronically at privacy@mpspark.com
You may contact us in writing by sending letters addressed to “Data Protection and Privacy” at “MPS 12450 Wayzata Blvd, Minnetonka , MN 55305