Privacy Policy

This privacy policy discloses the privacy practices for Municipal Parking Services. This privacy policy applies to information collected by our parking meters, open lot kiosks ("equipment"), and by SentryLink and SentryPay the MPS web sites ("web sites"). This policy will notify you of the following:

  1. What personally identifiable information is collected from you through the equipment and our web site, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing Our equipment may gather publicly-visible information such as license plate information and pictures of vehicles while vehicles are parking at or near our equipment. Our website and meters may, at your discretion, gather information that you enter such as your email address, name, and information on any vehicles you own. We are the sole owners of the information collected on our websites and by our equipment.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

At times, MPS may also collect personal information from certain providers for the purpose of processing and enforcing parking violations. MPS Collects this information only when we have the authority to do so from the relevant provider, and we only collect the minimum information necessary to process and enforce parking violations in the subject municipality. All such personal information is only accessible by A) the employees who need to use the personal information for the purpose of processing and enforcing parking violations, B) known officers of the law in the subject municipality, and C) Any system or "violation processing service" (such as mailing providers) required by the municipality to process and enforce parking violations. Any personal information collected in this manner is only used to process and enforce parking violations in the subject municipality.

Excepting the above reasons, we will not sell, rent, or give any of the above information to anyone except in aggregate form with the personally identifiable information removed or obliterated.


Registration In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.


Cookies We use "cookies" on our website. A cookie is a piece of data stored on a site visitor's computer to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.


Sharing We share aggregated demographic information with our partners and advertisers. In some municipalities, we partner with state and local governments, and/or private firms, to process and enforce parking violations. The information we share is not linked to any personal information that can identify any individual person, and is typically limited to license plate readings with public locations, dates, and times.

When required by the aforementioned violation processing services ("services"), we will share names, license plates, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.


Your Access to and Control Over Information You may opt out of any future non-ticket-related contact from us at any time by sending an email to support@mpspark.com requesting that we remove you from our mailing list, and by deleting your "Parker Account" if you have a parker account.


Correction of Personal InformationIf you feel at any time that the information we have corrected is incorrect, you may contact MPS in the U.S. at 651-221-4496 or in Canada at 1-888-628-9418 and request that the information be changed.


Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Our security safeguards include, but are not limited to:

  • We never directly persist credit card data and, instead, use PCI-certified vendors by way of encrypted transmissions.

  • All web transactions are TLS/SSL encrypted

  • We perform routine penetration testing on our systems

  • None of the information that originates in Canada is stored outside of Canada

  • Information that originates in Canada is not disclosed or accessible outside Canada with the exception of Technical Engineering staff


Retention and Disposal

The MPS systems are configured such that each Municipality controls the data retention and disposal policies of their municipality. Municipalities control the number of days that "associated" and "unassociated" information is retained. Unassociated information is information that related to a parking session but that parking session did not result in a violation. Associated information is information that related to a parking session which resulted in one or more violations.

Once the Municipality threshold for data retention has been reached, the MPS systems automatically delete (purge) the information and Personal Information that has been retained.


Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.


Privacy Complaints

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 651-221-4496 or by sending an email to cust-services@mpspark.com.